Your Experiences Of Curve Support (Via App & Email Channels)

We are not permitted to talk about specific support tickets on the Curve Community forums. We are not permitted to escalate a support ticket from the app or email channels to this community forum.

However, I would be interested in people’s general experience of support.

NEGATIVE EXPERIENCES

A recent support event saw me explaining an issue I had, receiving a reply quite quickly which did not resolve the issue. Upon providing clarifying information I have still had no answer for 10 days now.

Another support event discussing a certain topic and requesting certain information generated a reply after three days but the answer did not provide the information I needed.

POSITIVE EXPERIENCES

Some minor support events have been resolved extremely quickly (within 24 hours).

One large event was resolved extremely satisfactorily and even returned certain physical objects to a pre-event configuration which was entirely unexpected and a nice surprise.

YOUR EXPERIENCES

How have others’ support experiences been? What time frames are you finding? Are you satisfied with the resolutions?

Overall good
But sometimes it take 1 week or 2

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Generally good service but a touch on the slow side.

I feel like Metal Cardholders should have a priority in terms of turnaround time as part of their subscription.

My experience has been overall positive. For the time being I have mostly received same day responses. I only had one problem when my new Curve Black Card arrived damaged and I had to reply numerous times with the same information that I provided through in-app chat and email. It felt as if I was receiving responses from a bot that couldn’t register the information correctly. Once I a while, if I didn’t receive a response within a day, I just send a message on Twitter and things got moving.

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Well, I did not have many support cases so far (just a few, really) but it has always been helpful enough, responsive and within a reasonable timeframe. So it’s a definite positive from me.

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Hi @dembro2830, can you be more specific ?

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Your original post was hidden as it had been flagged for insulting language directed towards support staff not because of any criticism.

I see the comment
And it was the right choice to hide it

That’s not the way to talk

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This post was flagged by the community and is temporarily hidden.

We can see the hidden post

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This post was flagged by the community and is temporarily hidden.

Yes, and it was only bad words
No useful
Bad words, slow support, damm

Where are the critic you are talking about?

No, it’s just the forum rules - objective criticism is fine, insults to members of staff is not. I’m closing this thread until tomorrow.

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So far excellent. Have only been a member for a week, but I had an initial query that was answered in less than a day, and then a few days later I had a request and this was answered and actioned in 4 hours despite it being a Sunday. So far very pleased.

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