We are not permitted to talk about specific support tickets on the Curve Community forums. We are not permitted to escalate a support ticket from the app or email channels to this community forum.
However, I would be interested in people’s general experience of support.
A recent support event saw me explaining an issue I had, receiving a reply quite quickly which did not resolve the issue. Upon providing clarifying information I have still had no answer for 10 days now.
Another support event discussing a certain topic and requesting certain information generated a reply after three days but the answer did not provide the information I needed.
Some minor support events have been resolved extremely quickly (within 24 hours).
One large event was resolved extremely satisfactorily and even returned certain physical objects to a pre-event configuration which was entirely unexpected and a nice surprise.
How have others’ support experiences been? What time frames are you finding? Are you satisfied with the resolutions?