@Curve_Marie I got two messages in my phone about two incoming refunds and that I needed to log in to Curve and select which card I would like the refund sent back to. This was early Monday morning around 3-4 AM and I was asleep. It would be beneficial if notifications are only pushed out during regular day time, say 7 AM to 10 PM. If a refund comes in overnight - I will gladly deal with it in the morning after.
Only problem with those two notifications and refunds - when I logged into my Curve app, there wasn’t any trace of any refund at all! Not in transaction list, not in the old original transactions, the money are not back to the underlying card and I could select anything at all. No trace at all!
I don’t even know if the filter/search function will sort out refunds specifically, if it can - then I don’t understand how to use it correctly. Of course you should be able to quickly list all your incoming refunds during a certain time period!
To sort refunds in with the original transaction, might sound like a good idea but it’s not! Suddenly recipt totals, from the original purchase do not match - making it very hard to trace the payment to an exact purchase. You have business users here, the accounting and doing paper work where receipts must match the print out from my bank is a nightmare with the current system!
Also, Ikea for example (one of Curve’s own cash back partners) allows for returns and refunds for up to 365 days from purchase date! If I bought last year and for some reason return today, I certainly do not want to sit and scroll back a few hundred lines of transaction from a whole year, just to find if my transaction has been refunded or not.
The refund process desperately needs to be re-thought and re-built from the ground up!
Final note, not everyone deal in GBP, so everyone outside of Great Britain would like to have their refunds in the Euros, Dollars or whatever other currency was used in the original transaction.