Hello. I’m one of those that upgrade to Metal on the basis of Amex support. Like many here the insurances are of little or no value to me. I’ve not yet downgraded back to blue or black and have got to thinking what Curve could offer that would tempt me to keep a Metal subscription:
From my perspective the following would be enough;
- Increase daily, monthly and annual spend limits very significantly
- Add premium customer support for Metal subscribers- guanteing response to queries within, say, 24 hours.
- Add support for pre-paid Mastercard and VISA to be added as funding sources in the app (allowing me to use my Miles and More card as a funding source)
I’m sure these would be cheaper for Curve to deliver than unlimited Amex. Ultimately people wanted Amex support due to points and rewards but there are lots of Visa / Mastercards out there offering rewards and the changes I’ve suggested would help customers maximise the benefit of those.
Interested to hear others thoughts?