Upgrade to Metal [from Black]

metal

#1

Given Black will now be £9.99/month, i’d like to upgrade to Metal (plus it looks great).

How can you upgrade? There’s no setting in the app.


#2

Update to the newest version, then click on mange your subscription and chose Metal.
If you haven’t received the new update via the app/play store yet, wait a few more hours.


#3

I’m on 3.0.1 - there’s no subscription tab?


#4

My app just updated but at the Confirm Details screen it said ‘unable to change subscription’ although I have just seen a transaction for £150 on my Monzo card… (which I chose to pay from).

[Updated: I’ve just got some AXA policies emailed to me] but nothing from Curve to confirm the transaction]


#5

Mine just updated and threw TONS of errors.

After a few tries it appears to have updated/upgraded.

Good luck!


#6

What does success look like? Should the app show something? I have some insurance policies and a debit on my chosen card but still no confirmation.


#7

That’s what happened to me. I contacted support but waiting for a reply.


#8

Your card should now show Metal, not the Black/Blue one.

Keep trying - it was VERY flaky for me.


#9

If we keep trying, isn’t it going to take £150 each time?


#10

I wouldn’t suggest to keep trying to order. Rather hard close (kill) the app and if that doesn’t help, try a fresh install.
You should see the “Manage your subscription” row in the card tab when you open the app again.


#11

I uninstalled the Curve App, reinstalled - Checked my subscription level. And indeed my Sub was successful as it shows my Metal card and current status.

So worth uninstalling / reinstalling


#12

No it won’t as all Curve Black users are as standard being grandfathered to the legacy black card. (Everyone that ordered a Curve black card before 27/1/19.)

If you’ve upgraded to the Curve Metal just because of the above then you’ve done yourself a disservice. As you can’t now switch back to fee free black.


#13

I’m trying to upgrade mine to the Red Metal and it just keeps saying it couldn’t upgrade me after whirring for ages. Anyone else having this?


#14

Yes exactly, I had this. I uninstalled the APP, reinstalled and then it’s confirmed my subscription had gone through and show my coloured metal card.

Give it a go - worked for me. IOS App


#15

Hey @MattChurchill, looks like @MrChagle had the same issue but fixed it… have you tried uninstalling and reinstalling?


#16

@Dann I did uninstall and reinstall but it didn’t immediately fix it, but I just kept trying and got there in the end.