Update: Metal Subscriptions & Cancellation

subscription

#104

I can see where you are coming from @Sharka, and your assessment of the legal position may well be correct. Personally I’d rather not get into any sort of legal dispute with Curve, especially as they have the means to debit most of the cards I own without my express permission!
The way I view it is Curve are creating a rod for their own back by imposing any sort of deadline, because by so doing they are pretty much forcing their customers to reach a ‘do I revert/stay/leave’ decision within their self-imposed time-frame. OK, if that is what they want then I will make my decision early in the coming week, and on the basis of what I have witnessed over the last 2 weeks, it will be to cancel metal and revert to ‘non-subscription’. This must surely be the most expensive outcome for Curve, but their actions to date would suggest this approach is what they intend …


#105

Good point, and I’m sure the last thing Curve will want is that, either. Instant vote loser and PR nightmare.

Right now, it’s pretty clear all the available resources are being spent on reshaping the whole product offering, including repairing the damage, both financial and reputational. That resource obviously includes @Curve_Alejandro & @Curve_Marie, so they’ll be torn in several directions as well.

Meanwhile they’re having to handle frustrated card holders as well. Non-delivery of existing card orders doesn’t help matters.

I wonder if some of the forum frustration might be eased if a moderator took firmer control of repeated and duplicated complaints and corralled them into dedicated threads. Focus the forum a bit more?


#106

Can’t wait to see people’s reactions as Curve announce the LoungeKey feature as “access” to 1000+ lounges at a mere £25 per visit like Revolut did - even though most of the lounges can be accessed for less than that by paying at the door with no membership xD


#107

They already announced it’ll be 60% off…

Not everybody can justify the price of an Amex Platinum! 60% off Lounge Key is quite likely to be cheaper than £20 a head that Amex Gold charge after the first two visits…


#108

That 60% is probably against inflated prices - but yeah, let’s wait and see what happens. It took Revolut about 18 months to go from “Lounges coming soon” to announcing 1 free visit per year for Metal membership + £25 per additional visits. One wonders what took them so long…


#109

As Curve have not provided a product as promised and then materially changed the offering you may have a claim under contractual law anyway over and above the 14 day cooling off period.
It could be argued that by not providing an effective means of cancellation (an email that goes unanswered and no telephone support) that curve maybe in breach of other consumer law. Also by placing barriers in the way of customers trying to enforce their rights (complaints, downgrades, cancellations) that could again be seen as anti consumer and you could lodge a civil claim.
Obviously this is all could and maybe, IANAL.

Oh and today is day 14 after ordering and I’ve still not had my card.


#110

All I can say is that unless they fix it soon, this will be splendid material for Thesis in advertising/handling of the product.
‘How to destroy your own brand: 1, 2, 3’


#112

I’m now on day 19 since I ordered Metal via the beta app. Still no card and 4 days since I chased and no response, I’ve decided to cancel.


#114

I really think Curve should have rolled back the entire subscriptions update and allowed people with a Metal card to keep It (I have a Black card and reverted to Black Legacy on the first day of this debacle), but revert to the situation before the update: Blue or Black with their respective benefits. No subscriptions! No choices! Just ample apologies for the mess and back to business as usual.

And then figure out how to come up with subscriptions that would benefit its clients, who already enjoy benefits from the underlying cards. It makes no sense to me for Curve to offer sub par benefits and expect clients to pay subscription fees for them. The key would be to offer niche modular benefits that supplement underlying card benefits. Curve should know which cards are used most and target them first.

Curve’s strength is in connecting and supplementing. Please transform this community by asking users what it is they want most. And slowly but surely build on Curve’s strengths…


#115

Hey guys,

I was a actually having all of your same concerns as I switched to Metal on Jan 28 (before the Amex disaster) and didn’t get my card issued until on the 8th of Feb and received 11feb. I contacted support and they told my my cooling off period of 28 days starts from the day my metal rose gold card was issued (8th)… The card looks very nice btw. See Charlie’s reply below.


#116

I decided to cancel on the 31st. 14 days later, rather than action my simple one-line request I have an email asking why…

The lack of urgency to return my money (annual metal paid for a year) is yet more irritation on a long list.


#117

Definitively the best class look for a metal card. No regrets for me, the Rose one will be my choice when available for us in France…yeah.
Pat.


#118

Lol. So if the cooling off period starts when they issue the card and given that somehow cards from Curve take 18 to 25 days to arrive here in Portugal, the cooling off period would already be over by the time the card arrived. Not applicable to metal, but it certainly is for those who joined the new black


#119

Has anyone received a refund yet? Still waiting here.


#120

Nothing yet. Received my rose gold card. Haven’t taken it out of the box. Cancelled via support and got a message the other day saying dealing with large number of requests so bear with them. Someone is making some money in interest whilst we wait!!

Now if Curve let us keep the cards with the old black legacy, it would make more sense as they’ve already been printed and dispatched. Plus free advertising.