The final straw for me


#1

I was very disappointed with the Amex news, just after I’d upgraded to Metal but I thought I’d stick it out as I was promised four months of free Metal as I’ve been a beta tester.
Then my card was charged £14.99 for the Metal membership, despite being a beta tester.
Ten days later, said Metal card has still failed to arrive.
This morning I go to open the app to change cards to make a payment and it’s logged me out. I go to login and it tries to ‘migrate’ my account which then fails so I can’t even change my payment card now and it’s stuck on my old Amex account which has about £12 left in it.

Yes, I have tried contacting support and no I’ve not heard anything from my multiple enquiries.

I think that’s it for me with Curve. I’ve stuck with it and given the company the benefit of the doubt but what a mess.


#2

Presume you’ve deleted the app etc I lost my account/app for 10 days so I was really … off but percivered just feel they have pushed it out far too early to all and sundry as having problems of some sort all the time I though the idea of beta was to iron out problems before releasing the app to all. Surprised at you Curve… Bad move.
I kept messing with test flight app and normal curve app working at the moment on beta app. I rang them in the end. Good luck with it.


#3

Only thing I can say is that it was made pretty clear that you will be charged for month 1 of Metal as beta tester, then receive 4 months free, and be charged one more time before you can cancel (6 months minimum contract). So, you get 6 months for £30 or nothing.

Because of the Amex change, you now have Metal essentially for free until Feb 25, but that is your cancellation deadline because after that it is 6 months minimum as described above.

For all your other points, yeah, it sucks. Seems Curve bit off more than it could chew and are running way behind on support issues. I would try removing all Curve apps (including the “Crashlitics Beta” app) and install fresh from the Play Store. Can’t blame you for being annoyed though.


#4

That’s my mistake then re: the free months, I missed that bit! Thanks for filling me in.

Tempted to wait it out and see if things get better as I won’t be paying for metal for a while but it’s hard to trust Curve as it stands.


#5

Yeah this is my dilemma too. Do I take the 6 months for £30 with no idea what what features will or will not he included, or do I cut my losses and be grandfathered to the original black? Decisions decisions! Hopefully we know more before the 25th of Feb deadline.


#6

You’re able to be grandfathered to original black even if you’re metal now, which is a good thing they’ve done.

I’d stick it out, you know what they say… good things come to those who wait


#7

Could you link me to where this is confirmed? I can’t find it in the FAQ.

I upgraded to Black well before the new subscription announcements. When the announcement was made, I upgraded to Metal. Last information I got was that I cannot be grandfathered unless I cancel my Metal subscription under the cooling-off period.

Are you saying I can be grandfathered after I have spend 6 months with Metal? Because last I heard this was not the case?