I’m here for the first time so welcome everyone!
Please check that the Curve card expiry date (menu Account / View card details) matches the expiration date printed on the physical card in your Curve application.
In my case, the card is printed on 02/23, the application shows 03/2023 !!?
Reporting a problem and further “conversation” with the support team are completely unproductive. Their answers are embarrassing and show the total amateur support team (?)
They claim that in the system they have the expiry date of my card as in the application, i.e. 03/2023. They even suggested that they would exchange my copy of the Curve for free, because according to them it has the WRONG PRINT of this expiry date!
This alone gives an idea of the competences and level of customer service in this company. For the first time I hear about incorrectly printed payment cards.
But to the point: payment on the internet, with details of the card, is possible in my case ONLY after providing the value 02/23, i.e. one that is PRINTED ON THE CARD. The value from the application (03/23) causes REJECTION of the transaction attempt. This probably lies to the hypothesis of an error during card production.
To make it funnier, my wife also has a Curve card (also blue) and has the same incompatibility.
This raises the suspicion that the problem is global, searching the web, I found a similar thread from 2019. Someone suggested that the Curve card’s expiration date is hard-coded in its application!!!
Please check if a similar situation occurs with your Curve cards and applications.