Support queue disclosure

#1

Due to current situation with issues processing I think it’d be nice to see (for us, regular users) how many “support request” you have in queue, and how many was processed in the last hour/day/week.

#2

I do think honesty in this regard would be of great benefit to Curve.

Particularly, they should be providing estimated times to responses - they must have the data by now!

1 Like
#3

Goodness knows how difficult this would be to implement, but totally agree. The sooner the better - I hate being in the dark!

#4

They use Zendesk so I wouldn’t be surprised if it was part of the standard reports…

#5

It would be really easy to implement. Curve uses Zendesk as support mechanism and it has simple api for that. They already have that data available. But I am sure that they will not make that information public so that not to discourage new potential customers.

#6

Right now, they should be focussing on making sure their current customers don’t leave.

Once they can prove themselves to be good, the new customers will come…