I am getting fed up with being told that as a Black Card holder I was reimbursed £50 when Amex was discontinued!
Below is the original email I received from Curve that states a) the £50 was a thank you for being an ‘early adopter’ (which counts for nothing anymore) which came with conditions and not to do with the Amex problem and b) the Amex link up was paused and Curve were hoping to get it back. I would also like to add that we paid £75 for the card. I would also like to add that I was on the original early adopters group and part of the original TestFlight beta and dropped without explanation from both. Please would some of the moderators and staff accept that some of us who have been part of Curve for around 3 years are fed up because this was not the way Curve was sold to us.
I’m Shachar, the CEO of Curve. Today we’ve got some disappointing news. American Express have asked us to pause their functionality with Curve - which means you will not be able to use your Curve card with your Amex for the time being. This begins at midday on May 31st UK time - you’ll shortly receive another email with practical details of what will happen when we pause the American Express functionality - your Curve will continue to work with MasterCard and Visa.
American Express want to ensure there is a seamless customer support process for their Members when using their Card with Curve. We’re continuing discussions with their management, and hope that American Express decide to come back to Curve soon.
We’re continuing to build something big at Curve. The first ever platform to connect you to your everything money - transforming the way you handle your finances, bringing value and saving you time and money. We’re already connecting up all your bank cards, tracking your expenses in real time and saving you money with zero FX fees when you travel. This is just the beginning - we’re working hard on future features such as the ability to move charges between funding cards after you’ve paid, bespoke loyalty rewards and cash-backs, peer-to peer payments and much more.
As a big thank you for being one of Curve’s early adopters we are giving Blue card members £35 and Black card members £50 worth of Curve Points if you spend a total of £1000 over the next three months. You’ll be able to spend your Curve Points at any merchant that accepts MasterCard using your Curve.
We hope you choose to stay with us to continue the exciting journey we’ve begun together. Please write to me directly at firstname.lastname@example.org - I’m happy to answer any questions you might have.