Got an issue this evening with a payment authorisation.
First try, the transaction got rejected (auth rejected). Second try, the receipt states “connection KO” (it’s the first time I see this one on a receipt ). Both tries were made with contactless & PIN (35€ each).
At first I didn’t notice the transactions STILL WENT THROUGH to my underlying Revolut card, both of them.
After a few minutes, I received a single notification from the Curve App that one of these transactions was rejected (no way to know which one), while on the App timeline the first one seems like it was accepted and the second one still is in pending status.
Luckily, Revolut cancelled automatically both of them BUT weirdly enough, a THIRD one popped up on the Revolut statement as “postponed transaction - rejected”.
I am at a loss for words.
Anyway, I was able to pay with another debit card of mine, using a local italian interbank network named PagoBANCOMAT. While the operation mode states “Online” on every receipt, the last one on my italian debit card weirdly states CVM offline PIN as the authentication method so I’m assuming the POS had some connection issues (the second receipt on the Curve card shows no auth. Resp. Code, too).
I’m willing to share this story and every receipt to the support team, if needed.
I’m currently on Curve beta app v. 3.1.2 (80) - iOS 12.4.1.