I’m fairly new to Curve, and it’s been mostly positive so far.
Ive had some odd behaviour with a refund though. On the 27th I made a payment online using Curve linked to Monzo. When debited, like usual, I received two Notifications, one from Curve and one from Monzo.
I had an email from the vendor shortly after to say it would be refunded. I understand that refunds can take time and so I was prepared to wait it out. 1am ish today… I receive two Notifications… This time for the refund, again one from Monzo, one from Curve. However when I check the Monzo app there is no credit, my balance is the same. When I check Curve it shows as ‘refunded’.
Monzo say they’ve not had any refunds but I definitely had a refund notification, but my phone doesnt save notifications history so can’t prove it. I’m concerned that my refund has fallen between the cracks. Monzo customer service just come back with nonsense and emojis but no actual customer service, so and I’ve not had anything back from Curve as yet (they’ve not had long to be fair)
Does anyone have any thoughts?