Here is update for you regarding my “Weird refunds” topic which was closed for unknown reasons without resolution.
I am not happy at all.
4 days ago I sent e-mail to email@example.com (email title “Weird refunds”), where I raised concern that since I never got actually refunded on my underlaying card, there might be duplicate charge later (as delayed transfer).
And it was exactly what happened today.
Got 2 push notifications from Curve, that “Your … transaction was charged after you initially made the purchase”.
After reading push notifications and have seen that my underlaying card was charged with these new charges (currently pending on underlaying card, but I’m sure they will go thru), I sent another e-mail to firstname.lastname@example.org and email@example.com where I wrote same info I’m posting right now here. I got auto-response that e-mail is delivered. Silence since then. Heard back nothing from Curve support.
So, now I’m 28,37euro short on my underlaying card for those 2 purchases which was re-charged again and not refunded. I feel like I have been robbed.
Stopping using Curve card till this is resolved (receiving actual refund).
Not sure, if there is any point to contact Revolut support at this point as those new charges are still pending. But after they are done if not heard back from Curve support, I think only option is to request chargeback via Revolut support.
It feels like something is not going well with Curve team at this point - certainly not feeling that those announced “X million” fund rising money are invested in company.
Also I have notified that lately all Curve transactions make very long “pending” period on underlaying card, for example currently there is 3 transactions still “pending” from October 8th. Insane. I dont think it was like that earlier. Something is not right. Not good feeling that when using Curve card any transaction can “backfire” later (with fake refund, which never reaches underlaying card and then get re-charged later).