Received refund not appearing in Curve account

#1

Used my Curve in Argos a few weeks ago. Returned the item for a refund. The refund has appeared on my original bank card but the refund does not show in my Curve account. It’s been about 12 days since the refund.

#2

Yes, happened a few times to me, too.

#3

Yep, this is something I think there’s general agreement needs to improve - see discussion here: Partial refunds

#4

It usually appears on the original transaction on your timeline as partially refunded ! See screenshot below!
image|281x499

Hope this help !

#5

I believe this is something that’s been worked on for timeline 2.0 :slight_smile:

#6

I can’t get your screenshot to work. However, I’ve again checked by account and there is no refund showing in Curve whatsoever even thought the money is back in my account.

#7

I will try this way :

Teddy Guiot

#8

Mine still shows this…

#9

I have the same problem

Amazon refunded me but,
Can’t see on curve and can’t see on my CC.

Little bit weird.

#10

They did show the refund for me but it was against another random purchase.

Eg. Returned a product to Argos for £9.99 but the refund appeared on a different purchase that originally cost £43 - they posted £9.99 off that purchase.

It took some finding let me tell you!

closed #11

This has been resolved.