I was in contact with Curve support yesterday and today regarding a refund (and two other different refunds) which the store confirmed they refunded on 20/12. Curve support had to manually add the refund to my card and did so very fast yesterday after I submitted my ticket.
The Curve support are very fast to respond to support tickets so I like that very much. Always very service minded. The support rep explained they had been rolling out a new update which should speed things up however they are behind with a bunch of refunded transactions and plenty seems to need manual work.
Of course I’m afraid now to even use Curve card if it’s a purchase I might return parts of. Usually I’m pretty fast with returning a purchase as I don’t wish to pay for that in advance on my credit card invoice. Now to even think about I’ve have to wait up three weeks is unacceptable long and I hope Curve staff work overtime to increase this to maximum 1 day. It should be even faster than 1 day actually and just take a couple of hours after refund has been made to Curve.
Refunds have taken a long time for my previous purchases as well last fall, sometimes two weeks from certain stores.