I’d like to leave some feedback about a recent, and ongoing, experience with trying to readd an expired card with my new one.
I contracted Curve support a week ago asking about why my card was always being declined. After a day I was told it was due to the underlying card having expired. I was asked to delete the app and reinstall it. I did and was then locked out.
Eventually I was able to discover that the Store had installed a really old version of the app (maybe this is a Google issue in this case), so removed, installed again, and tries again and I managed to get in.
I added my new card, and was then unable to verify it. Another day past with no update from the support - I seem to have to chase once a day to get any response - then it suddenly seemed to start working with verification. No more white screen. Verification fails and I see that my card in the app still has the old expiry date.
So I removed the card, deleted the app, and reinstalled again. Still no joy.
I’m now a week into the issue, and almost 2 days since my last communication from Curve. I don’t know how to make it work. I don’t know if it’s a specific issue to me. I don’t know if Curve are even looking into it.
I left feedback in one of my emails to Curve which would have at least helped with some of my issues here.
Could Curve please post change logs of what has actually changed in the app, rather than hashtags for a protest against AMEX
Could you have a status page where I can see quickly if anything is down or broken
Could we please get better notifications and toast alerts rather than things like “access denied” or blank error screens.
And could someone please help me add my card to Curve so it works again