Problems with activation

I can’t activate card
Only "to activate ,verify a card that’s yours& issued in Europe "
Pls help me xD

Which card are you trying to use with Curve?

Hi, I have the same problem. Curvecard received yesterday, and during the activation process with 4 last digits, the same message appears :frowning:
I have setup 3 French cards, each been visa or mastercard. I already made verification with one of them, and now the only thing I must activate it’s the curve card. But with the error.

Hello @nkoiko, @FrancoisR,
Have you tried to re-install Curve app?

Done. But it changes anything.
I don’t know the status I should have on credit cards. All of them are seen with a yellow “headband” in front of them, and when I push on setting, the app send me back on curve card.
But, no way with digits :confused:

Hello @FrancoisR,
You can send a screenshot of this “yellow band”?
Obviously obscuring sensitive data!

Finally, it just the fact than Curve needed identity checks, with a specific procedure (from the onfido web site).
It’s not obvious because nowhere in the app or from the Curve web site, this information is wrote.
So for record, the support of Curve must be joined before the final activation, from the app.