Problem with refunds and cash out


#1

There is a big problem with preautorization (es. 1€ from amazon) and with Circle cash out.
The “amazon problem” I think that will be solved in some days, but the “circle problem” not becouse I should receive money and not spend it.


#2

Hello @scarradori98,
Could you please elaborate? What do you mean by “circle problem”? Regarding the preauthorisation, do you mean how the return on the amount is processed?


#3

This is the “Circle problem”:
I’ve request a cash out (5€) from Circle to Curve card.
Curve, instead of give me my 5€, has debit me 5€. So now I don’t now where are my 5€ of the cash out and my 5€ that you have taken.