Hi. I’m a long time user of Curve but have been using recently to ‘pre-authorised purchases’. This is where my two recent problems began.
I pre-ordered a DVD from Amazon UK. With an ordinary card, Amazon doesn’t take the amount until the product has been released. I used my Curve card and it took the £25 immediately. My bank account statement shows the £25 debit.
A similar occurrence this week: Went to York Races. I pre-authorised my Curve Card for £150 to cover drinks and meals. When the event ended, I had only used it for drinks and the bill came to £26. On checking my bank statement this morning I can see that the whole £150 has been deducted from my bank balance (no sign of the £26).
Two question then where some more experienced users might advise me…
Q1. Going forward, how do I to use Curve for pre-authorisations without it charging the whole amount?.. or should I not use the Card for pre-authorisation at all?
Q2. How do I go about getting my £25+ £150 credited back to my bank account? The £25 was almost a month ago and I was advised by Curve it would ‘balance out’ (which I took to mean the money would be returned) - but it hasn’t yet
I know that Curve can’t tell the difference between a ‘normal’ purchase and a ‘pre-auth’, so am I stuck with this problem?