Pay @ pump issues

#1

Had my curve metal for just over a week and find I’m having major issues using pay @ pump just get a message transaction cancelled doesn’t even try to go through, contacted support who tell me curve doesn’t work for pay @ pump.

Is that really correct as that’s a show stopper for me as would need to carry my other cards with me which defeats the main reason I got curve?

#2
#3

Welcome to the community, @pictor :wave: We are aware of a few issues with some Pay at the pump merchants. Can you please let us know where you have tried to use your card and got declined?

#4

I have had mine refused at Tesco

1 Like
#5

So far I’ve tried Morrisons, Tesco and Sainsbury’s pay @ pump and none are working for me, is this something that can be sorted in a reasonable timeframe?

#6

Those of us familiar with fintech forums will be familiar with this topic. Starling and Monzo forums have been speckled with identical topics to this (and others previously here).

I don’t know the technical issues, but it’s a long-running problem, with no obvious global solution.

This not particularly helpful post is more about managing expectations than providing any new insight.

#7

I cannot get it working at Tesco pay @ pump. Tried a few different ones

#8

Thanks for giving us examples :pray: We would want to give you more information regarding this issue, however, this is something that we still working on and we don’t have a solution yet. Although you are not able to Pay at the Pump with Curve in some situations, you can still use it if you pay at the counter :slight_smile:

#9

That would be helpful but in one case there is no kiosk and the others the kiosk isn’t open when I fill up so at the moment I need to carry my other cards making curve pointless in this situation, is it likely to be resolved any time soon?

#10

We do wish to say it will be resolved soon, however, to manage your expectations we can’t give a timeframe for this yet :pensive: