I am new to Curve. I got the Curve Black card to give it a try and see the benefits for myself.
I do have some feedback for the transactions log. In occasions it becomes unclear what happens with refunded, partially refunded or partial payment transactions.
I’ll give you an example. A merchant authorises a payment of £100. Then the merchant actually takes £50. What happens with the other £50? I had to contact support to see the refund showing after I recently had a similar issue with Amazon UK.
Also, I have noticed a ‘Pending’ showing for transactions but it has only been for a brief period after each transaction. What does it really mean? Does it display for as long as the retailer hasn’t requested the money?
How long to refunds take to appear in the app?