I recently hit my yearly spend limit on Curve. I was not told about me getting close to it, or when I did hit it, I wasn’t told at all. My card just continued getting declined, with no notification or pop up on the app to tell me why. I had to (in standard awful curve support times) wait a day to get a response, and then finally told I’ve hit my limit and that there’s 2 working days till I can actually use my card again and extend my limits! Surely it makes more sense to send me a notification when I’m getting close to my limit, and then have this two working days thing occur within the final 5% (let’s say) of my initial £10,000 limit? Or atleast let me know why my card is being declined??
Unfortunately there seems to be an ever growing list of common sense ideas that seem to be missing
Contact customer support to increase your limit
If you read my post, you’d know I did contact support… I’m simply stating that there should be a notification system telling you that you are approaching the end of your limit as a warning. I’m not stupid enough to just sit around moaning on the community without contacting support first!