I once felt Curve was different, it was new,exciting and had really great personal customer service. I now feel it’s no different from other financial institutions that I dislike. Sure it has a great concept but that has lost its appeal since all the Amex thing started. I have been with Curve a few years now, I am part of a Champion group of which I have no idea what that means and quite frankly I feel like cutting my card up and cancelling my account. I have an account with Monzo and their Customer Service is absolutely first class and I have my main account with Lloyd’s and get loads of real benefits for my £27 monthly fee so the subscription model is fairly worthless to me. I really don’t know how many people will take them up in the long term but I would imagine more would with a reasonable Annual Fee. I do accept that Curve need to make money in this difficult sector and that this is the way they feel best suited but it’s been done for years by most banks.
Finally, nobody should have had their account updated automatically, yes if it was an option but no without prior permission.
I feel bad writing this but I feel frustrated with this company now and will put my iPad down and step away slowly.