To be honest its the whole process i mean when i read what was coming in Q1 2019 i was just amazed but then reality set in once i upgraded and fast forward 4 months still nothing on any resolution other than wait and watch this space …
i paid the upfront £150 but if if compare with my Santander world elite/ Gold Amex this falls flat which i took out as i got tired waiting for CURVE to get their act together
still to be delivered
- AMEX wallet
- permanent cash back
- Lounge card
lack of clarity/coverage - there has been several post in the community about this and if u actually start reading the T&C of AXA CURVE is better off without it .
- AXA insurance (maybe something you guys need to take what AMEX offers to protect their customers its a seamless process when I actually start reading what AXA covers its got so many clauses you guys are better off even offering that !)
I appreciate with any new product comes bugs and development etc but watching this evolve over the last few months … it looks like a half-finished product was rolled out … what is premium about the Metal … (to be honest right not in comparison with the other premium cards nothing stands out ) .
For example, Curve even doesn’t have a dedicated Metal customer service like N26/Revolut offer
Was hoping i would have a great card but i am left with a fancy paperweight that i have to now pay £50 for cause i am outside my cooling off period as per the clause thats in the card T&C but then where is curve obligation in all this to deliver a finished product as promised.(even if the AMEX debacle is ignored) everything else falls much below expectations - how is that fair ?
The road map is all great but it doesnt have any time line it doent have any details when you click on any of the items as well …
Is Curve going to refund the customers on the pro-rata basis for items/perks not delivered … if you still intend to keep the pricing the same .