Lost Card & Replacement

Good afternoon.
I have already emailed the support team (Again!) about my card having been lost.

I emailed in on Sunday because of losing my card to ask for it to be cancelled and replaced.
Nearly 48 hours after I still dont know if its been cancelled and if a new card has been issued.
I have received multiple emails requesting security information.

Surely it should be possible to do this in app?

In this instance i feel that the level of support is completely inadequate.

If you don’t have access to the app and have misplaced your card , please call our emergency lost and Stolen phone line: +44 203 322 2585*. If your curve is gone forever, message one of the support team in-app or email support@imaginecurve.com so they can cancel your card and issue a replacement (free of charge).

Dann

Thanks - that IS exactly what i have done. It has taken 48 hours to get a response!

Have you called up?!

I assume you’ve either called them or at least frozen the card in the app?

Hi @CrisL!
Can you please let us know if this has now been resolved?