Inbox in the app/the ability to access previous notifications

In my opinion Curve has a bit of a problem with the way it delivers messages to its users via the app. A lot of important information, such as maintenance breaks or details on declined transactions are usually delivered as notifications, which are ephemeral by their nature, while they should be easily accessible every time user needs them. What I suggest is creating some sort of an inbox for these messages directly in the app. It could be accessible as a small icon in the corner, which clicked on, would open a simple list of messages.

The messages in the app could include for instance:

  • information on maintenance breaks,
  • details on declined transactions (why was it declined?),
  • requests from the Curve team and replies to support tickets,
  • updates in the service itself and its T&C.

Currently, the way Curve team communicates with users is really unclear. A lot of news are only sent by e-mail, other times it’s only an in-app notification. Support is offered by e-mail too, except there’s also a live chat now (I haven’t used it yet though). On the top of that, there’s this forum most Curve cardholders probably don’t even know about. One simple place to send and receive information from the team (and some more advanced app-generated info as well) would absolutely change this perspective and make Curve a more trustworthy product. I know that by describing what I mean some parts of it might have been omitted, so I’ve drawn the way it could look.

Ad. 1: a simple icon would make the feature easily found. If there are any unread messages, it could be indicated by a number on the envelope icon.

Ad. 2: inbox consists of the list of messages received from Curve. The icons could indicate the type of message; if it’s app-generated or written by a human, what type of information it contains. User wouldn’t be deleting any messages, they would disappear when they are no longer needed (there would be a pre-set expiry date, 30 days after delivery or in some cases more).

Ad. 3: the message view could be made with a simple WebView. That provides flexibility to send new types of content without changing the source code of the app itself.

Agree this loss of information once you swipe away a notification is a big issue - hopefully this sort of concept can be considered…

@diego_curve

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You are very right with your comment, something we definitely want to do as soon as possible! (however, we can’t give you a timeframe for it). Apart from what you are suggesting, we were thinking of integrating the messages and notifications in the timeline with transactions, so that they become completely contextual with your use of Curve. If we were to create a more comprehensive timeline, what would you want to have access to there?

Keep the great ideas coming :muscle:

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Thanks, Diego. Would definitely want to see refunds in there too - by all means update the original transaction too, but something in the timeline at the time of refund being issued would be much appreciated too!

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I agree about notifications, they should be permanently visible in a log or audit trail even after deleting from a display inside the app. Swiping a notification should merely remove the unread flag, not delete the notice. On my android i cant read the full notification, same issue with barclays o think, but theirs stay available and have audit trail.
Tickets need more prominence on the menu as a text line, easy to miss the little icon…
Refunds, definitely need improvement, ideally able to mark a transaction as needing refund and then being able to see once part or full refund is credited.
Filtering or sorting by refund would be good, showing transactions with refunds paired, and no refund yet.
There is much that could make the app much more interactive in managing finances, a core tool in our busy lives, please listen!!!
Thanks

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Over the weekend there was an outage that caused rejection of payments. I saw a message pop up about it on my phone, but when I pressed to read it the App opened and I could see no sign of the message. I checked back on my phone and there were multiple spend notifications but no sign of the message.
Later a similar incident occurred, but again, no way to see the message other when it initially shows on my screen.
Could these messages be added to the app so they can be read when convenient and referred to after the event?

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Good idea. I support that.

Agree. System messages log would be very helpfull. As an addition, there also should be more options like turn off transaction notifications but keep system messages.

Agree with recent posts - please add your votes for this idea - hopefully it’ll be considered in the next version (or even beta?!) @diego_curve @Curve_Marie

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Agreed. There have previously been enormous protracted rows amongst other bank-specific communities purely on the matter of important information being unretrievable - often the receiver has not even grasped the point of the communication.

Being able to capture such messages for say, a limited period like a week or so, would allow rather more assurance that the customer is in top of things :slightly_smiling_face:

How do you vote and where? #schoolboyquestion

There’s a “Vote” button at the top of every thread in the “Ideas” category, such as this one. On desktop it’s in the top left corner, on mobile it’s a horizontal bar.

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Got it. I was looking at the end. Thanks!

It’s racing up the list! Here’s the current options sorted by number of votes…

https://community.curve.app/c/ideas/l/latest?order=votes

Does anyone else have an issue with these? The spending alerts are fine but I had one this morning that said something about Black Friday but have no idea what it said because as soon as I clicked on it, it opened the app & disappeared. Is there somewhere in the app you can read your alerts?
Am I doing something wrong as this always happens :cry:

I saw the same thing. And also the same thing happened. Its not on the Notification Centre.

Surely the Curve app can have a log of the messages that they send us. So we can look back to it. Lots of banks have these in their mobile app for such important messages like server maintenance, why cant Curve implement it? Probably even cheaper than sending SMS for those alerts.

All Curve notifications are transient whether that is Payment or Support related, you have to read the notification while its being displayed. There is no where else you can see these if you accidentally swipe the notification away.

In any case the notification said, Curve are giving away £15K in Curve Cash on Black Friday, stay tuned for more information.

Thanks for that. At least I’m not missing something! To be honest it would be better if they stayed until you delete them
The problem is that I don’t see the whole message on my screen so miss what they’re saying but thanks for the info :+1:t3:

I completely agree. There should be a section in the app to see notifications like these, as it is too easy to get rid of notification or in your case, not see the whole text so you wonder what it says. My old phone did the same where it would cut the text if it was more than 2 lines, but on my new phone I can press an arrow to expend the content and see the whole message so that’s something.

Have moved your post to this existing thread so more votes can be added - the issue affects Android and iOS.

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