Trying to understand how both the support team and card replacement work…
Curve: Email: After a while we will start charging or card replacements
Me: Hmmm, better get my old card replaced for free, whilst I still can
Me: Hi, Curve Support, can I get a replacement card, please, and will current one still work until new one is activated?
Support: Yes, we can send you a new card
Me: And, will current one work until that arrives?
Support: Yes, it will
Me: OK, new card, please
Support: OK. new card on its way, and your current one will work until new arrives
Me: tries to use card declined, declined, declined…
Me: Erm, card isnt working, are you sure it is still supposed to be doing? I need to know as travelling next week!
Me: Hi, its been 2 days now, any update? How do I raise a complaint?
Me: Oh look, another tumble weed
That was 3 days ago (6 days since last communication from support), and still no response!!!
So, once a replacement card is triggered, is current card supposed to continue working until new is activated?
And, how do I raise a complaint?