This one’s a bit kafka-esque: I was having a problem adding cards (separate story), and raised a support ticket in the app. After a couple of back and forths, the advice came in to uninstall and reinstall. So I did.
And now when I go to the help tickets page in the app, I get an error “unable to reload tickets” and I can’t start a new conversation (clicking the button does nothing). Nor can I see any existing conversations.
Can anyone offer any help or advice on how to get help working (so I can resume getting direct support on my original issue)?