Fraud on Curve card

Hello,

What does it take to get someone to reply to me about fraud committed on my curve card over 24 hours ago? I have blocked the card and requested a replacement however based on the lack of response don’t have much confidence.

Thanks,
Ewan

Already tried to call the number on the back of your card? +44 (0) 20 33 222 585

No as from reading the FAQ and other posts this number is for lost/stolen cards and they advise you to raise fraud cases via the app. Is this incorrect?

There are a couple of posts in this community that advise to call the number also in other cases ànd fraud with your card is more or less the same as a stolen card (your card data is stolen).

Indeed - Curve staff have said previously for urgent issues it was fine to call the number.

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