Fraud - Curve - Bad experience

Found fraud on my account (5 different transactions) called Curve, the first guy had no training and didn’t know processes, timelines, fraud number, if I’d get my money back or if I should let me bank know. Second person has just told me there is no one available and she’s just the receptionist. Can anyone advise if they have found the same service and what their outcome of fraud with Curve has been? Currently over £700 down and very annoyed.

DId you call your bank?
Did you call the number back on the curve card?
Did you contact the support in the app?
Send curve support an email? support@imaginecurve.com

1 Like

What @hup said, and also make sure you lock your card via the Curve app in the interim.

DId you call your bank? See below
Did you call the number back on the curve card? I did, theY told me Not to call my bank and filled out a form, told me I’d be called back today No call back
Did you contact the support in the app? Yes no answer

Ok, as Curve knows about the issue on your account I’m sure they’re looking into it. Support usually responds pretty quickly and for something this urgent I’d expect a response anytime soon. I would suggest giving the number at the back of the card another try shortly if you haven’t heard soon.