When you move a transaction from one payment card to another with GBIT, the payment on the original payment card is refunded straight away.
Your bank statement can often be a little bit slower to update, but you should see the refund appear in your original payment card account within 1 - 5 business days. If you did the GBIT very quickly after making the transaction initially, sometimes instead of a refund you’ll instead see the original card drop off your bank statement.
If it’s been this amount of time and you haven’t seen the refund come back, get in touch with our support team at email@example.com with the info about the transaction in question and they can investigate it further for you
Hope this helps!