Didn't receive cashback

Hello, today i bought at the Media Markt… I paid with curves and i didn’t receive the cashback… Is there a time limit?

It’s not always instant - I’d give it a couple of days and if no sign then drop support an email.

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Hey @mattiagenova, sometimes the merchant’s POS/terminal name is different to their actual name and so it isn’t recognised by Curve’s system. If you send a message to the support team (and attach a receipt if you have one) they should be able to manually apply the points for you. :blush:

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Hello @Hannah, tnx for the help!

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