Customer service concerns

I’m slightly concerned about the Curve customer service.
I contacted Customer service three times since I joined curve.
The first time it took them ages to respond and when they did, the reply sounded like they haven’t even read my question. It was more like a copy paste answer, not even relevant to the issue highlighted. I replied to them and explained this. No one got back to me.
A few days later opened a separate ticket, and much later finally someone answered my question.
A week ago I contacted them again with a separate issue. Same thing happened. Waited for ages for someone to reply and again the reply is not relevant to my question.
Very disappointing.

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3 posts were merged into an existing topic: How long to wait for Support to reply?