I was one of the first Curve users.
I have a grandfathered black card. I use it daily and actively sell the Curve concept to my friends and colleagues.
That’s where it ends I’m afraid.
What went wrong? You made this entire subscription/metal/grandfather thing so massively complex.
The black card should have remained as it was.
The blue card should have remained as it was.
Then you should have introduced a new card with the subscription. Simple.
I read these forums almost daily are they are full of your confused customers. Black card users, grandfathered users. When can you downgrade and to what. Amex and no Amex. Dubious card benefits. I could go on and on.
Now there is talk of legal action against you. Your lack of replies to your customer support questions and tweets is alarming.
I sincerely hope you sort this absolute mess out quickly because the damage it is doing to your brand is immeasurable.