Curve Product Update March 2020

Hi @Curve_Marie,

Yep been in touch with Alex F and got this reply.

As my colleague said earlier, we’re currently aware of an issue that’s preventing some users on Curve Black from upgrading to Metal.

However, after further investigation, the workaround will not work in this circumstance, I’m sorry for any confusion or disappointment this may cause.

Hope a workaround is found soon. Mind you with current situation don’t think we would even get them for weeks.


still no fix :frowning:

Hope they will be able to fix it soon so you can all get onboard with Metal :crossed_fingers: :smiley:

I’ll write you an update as soon as I can!

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Even downgrading from business curve account to personal curve account doesn’t work. I still can’t see the red metal card. :frowning:
Now I can’t use Google Pay anymore, my old card worked with Google Pay. F.

The value and use of the Curve Card has dropped to a “barely usable” level.

Got this reply today…

Hi Matthew,

Thanks for your reply and I’m sorry to hear that you’re still unable to upgrade.
I’ve passed this onto our Engineering Team to be investigated further. Once we have an update we will get back to you directly.
We’re really sorry for the inconvenience this has caused you. In the meantime, please let us know if there’s anything else you’d like our help with.

Fingers crossed its fixed soon.

Yes, I’ve received similar reply. After 14 days I still can’t upgrade from Curve Black to yearly Curve Metal, starting to lose my patience… :woozy_face:

New app update today and upgrade to Metal still doesn’t work (“Couldn’t update user details” error after confirming delivery address)… :roll_eyes: Will this ever get fixed? :triumph:

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I still can’t upgrade to Metal. Still get the ‘Couldn’t update user details’ error. This is now almost 3 weeks since it launched in EU. Seems like Curve don’t like making money given this still hasn’t been fixed

Not for me either. I was on the Beta App and then downgraded to the normal app, and still no update. Same error about updating user details when I confirm my address. You guys have to have some sort of ETA for a bug that’s affecting revenue?

For me it worked now to purchase the red metal subscription :smiley: :partying_face:

Now I hope I get a metal investor card instead of a red plastic card.

I also received about my new Investor card on the way, but it said to wait before activating. Did you receive that email too?

If you mean me, nope I’m not in this card batch.

I mean , I didn’t received the card yet, tis on the way, but still not working for me to upgrade, I will wait

Today’s update did not fix it either. :frowning:

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Just received new information from Curve support (thank you for that :ok_hand::slightly_smiling_face:) - if you’re an investor, I’d recommend holding off on upgrading to Curve Metal until Black Metal Investor Cards are being issued, so that you’d receive a Black Metal Investor Card instead of the Standard Curve Metal Cards. So patience, patience my friends. :wink::credit_card::+1:


Thanks for the updates, that’s what I was thinking

fresh new response from curve support :smiley:

Today’s update worked, I finally was able to upgrade to metal, Yippie

Monthly or yearly?

I chose monthly