I would like to speak with Curve Support.
And this is an honest mistake.
Over the year I have been using Curve, I enjoyed using it. Ever since 2019 May.
I have a Metal Subscription but I just realised the Bank card attached to the subscription (not my other other cards) I actually closed that bank account last year around the same period.
I am looking in my Curve app and subscriptions and it says last charge May 16 2019.
So basically I never paid for my subscription. Which means MAYBE a couple things (from my POV)
- Their system made an error? And they did charge but it was never shown in the app?
- Their system of charging me, did not work or there is an overall flaw/ leak in their system regarding this?
- I am most likely due for a YEAR in Curve subscription Which I am happy to pay, else I would not come here and write about it. Because that would also be a bit worrying if there system is actually on point?
How can I settle this, and can Curve team look into this?
If possible they send me a PM and the e-mail attached to my Forum login is the same I used for my Curve Card, if that makes things easier to track down.
PS: I live in London and Taiwan. Currently Taiwan so maybe if there is in need for a phone call, I want to hand out my Taiwanese number to Curve Support for a phone call.
PS2: I did not avoid paying Curve subscription, I just happen to see this TODAY when I was looking in the app. And I never realised it. This was a true honest mistake on my end or negligence. Or whatever you want to call it