Curve Insurance: Do NOT expect the “24/7 Emergency Assistance” to be available 24/7

insurance
#1

Be aware. For reasons unknown to me, Curve list three separate phone numbers for the insurance in their app - except they are all actually the same number.

This number is only available between 0900 and 1700 Monday to Friday, excluding Bank Holidays.

It is the same number that is listed for 24/7 Emergency Assistance - not very useful in an emergency, and another reason why the insurance Curve offer can’t be conisidered trustworthy or valuable.

2 Likes
#2

Hello,

When you call this number you will be able to choose different options
1 for 24/24 assistance
2 for claims team open from 9 to 17 Monday to Friday

#3

That used to be the case.

Now if you call out of hours you just get a “we’re closed, call back” message. No option for emergency assistance.

At least that’s what happened to me at 10:30 last night!

#4

I’ve still struggled to get through to the insurance number and basically think this has been a woeful product

#5

I agree - I still haven’t actually heard an actual human when I’ve phoned them!

1 Like
#6

Yup me too!

#7

Yes, just checked. There’s certainly no service available today.

Yet a cursory glance at the AXA website and there are specific numbers for customer service and claims. They need to update Curve pdq. :face_with_raised_eyebrow:

4 Likes
#8

Agreed! @Curve_Marie can someone get onto this ASAP next week? Hopefully should be a quick and easy fix to put the correct 24/7 number in :crossed_fingers:

#9

Nothing is quick or easy at Curve! :joy:

#10

Incorrect! Announcing is! :wink:

1 Like
#11

Thank you for flagging this @andyk. We have now escalated this issue and our team is looking into it. Once I found out more will update you :call_me_hand:

2 Likes
#12

Thank you! :slightly_smiling_face:

1 Like