Yeh, I agree. It’s clear to see Curve are rapidly expanding, and it’s good to be apart of it. But I myself am part of a tech company that went through rapid expansion and the number one priority was customer satisfaction. I honestly feel like Curve have neglected that side of things. They’re just ignoring the issues instead of acknowledging contact.
I understand not all Curve staff are trained in the technical aspects, nor do they have the power to fix bugs. However a simple response to acknowledge the issue, and even escalate issues raised within the company would go a long way.
I don’t mind waiting for the issues to be raised, but it took me raising this forum thread to get a response to my support ticket (which I replied back to within 15 minutes and heard nothing since).
I just hope Curve will compensate users that cannot use the platform correctly because of all the bugs.