Chat option or call centre please


#1

Hi Curve

Please could you add a live chat option or a telephone number for customers please? I do not feel that the email only method is a sustainable form of communication between the customer and the product

Thanks


#3

Hello!

Sorry to hear of the delay with your metal card, I personally know how this feels, my upgrade was processed on the 13th of January, and I received it about 5/6 days ago.

If you go onto the support section of your app, send them a message and I’m sure they’ll be happy to re-send the card out again. (Please be patient with the reply, they’re experiencing a record number of support tickets.)