Card cut off without notice


#1

I was very disappointed to have my Curve card cut off without notice which left me high and dry on a trip to Northern Ireland.

After everyone of my underlying cards being declined when trying to use my Curve card I contacted Curve the next day to be told I had hit my £50k annual limit.

Appreciate the limit may have been in the small print, but a warning I was approaching this limit would have been helpful.

Having hit this limit my Curve card and expenses process I had build around this are now useless and the card may as well go in the bin!


#2

You can clearly see your limit in the app under Curve Card Limit :wink:


#3

Agreed. While a notification when getting close to the limit is nice (Revolut does it), I find it difficult to blame Curve for not paying attention to the limits which are clearly visible.

I believe it’s 50k for 1 year rolling so you may be able to use it again as time goes but you may still flirt with the limits.


#4

Thanks for the reference for Revolut, I’d not heard of these before.

I’d hit a transaction limit before with Curve, but although the annual limit was pointed out to me after the event of my declines it was news to me.

I am sure this is a restriction put in Curve rather than Curve’s restriction on me but either way is a blocker to their success.


#5

Sadly Revolut seem to have gone in the opposite direction a few months ago and removed any visibility of the limit at all. First thing I heard was when my card was suspended until further documentation provided, took them about two weeks to process with days going by where support staff ignored messages. I wish their app still had an easily viewable limit like Curve. However the Curve one needs further work - addition of an Amex limit, a clear way to see when more limit will become available (through transactions dropping off after 365 days, etc.)


#6

From previous discussions my understanding was that the annual £50k at least was a Mastercard-imposed limit - would definitely be good for it to be raised though!