I’m a recent adopter of Curve and everything was cool until a little while ago, when my Curve card (set to use my cash card) stopped working in ATMs where I live, in the UK. It still works in shops. I got in touch with support, but after a mail from them suggesting it was a problem with my issuing bank, I haven’t heard anything more from them for a few days now.
My issuing bank said the Curve card was not blocked (which was the suggestion from Curve support) and the reason the withdrawal is not going through is because the transaction is being coded as ‘quasi-cash’ which the ATM does not recognise.
I have tried the card at different ATMs to check it is not an ATM-specific issue. The analysis from my bank seems to be correct as the ATMs always treat the card as a credit card (asking me for language, warning me about fees) which didn’t happen before, iirc.
I have previously used the Curve card to withdraw cash on many occasions (the last time was on 22 March 2020), so it seems to be Curve related and I’m puzzled by the slow customer support, which I’ve always found to be super-quick. I realise that these are challenging times, but since the initial response was very rapid, and I’ve had no reply to either of my mails following up, I am feeling a bit frustrated at the silent treatment.
Is it just me having this problem?