A few days ago I was a victim of fraud. My Curve metal card was compromised.
I immediately contacted my banks/PayPal and Curve to inform them and cancel my Curve card where my Curve Metal card details were compromised. They all agreed I should cancel my card and get a new card as everything on my Curve metal card was fraudulently obtained even my CVC number.
Curve replied… a little slow I think the process for lost and stolen card reporting needs to be better on the app.
However my issue is this” Please note that in this instance, I’m happy to send you a new card free of charge. However, as per our Terms of Service (see here - section 14.2) next time we reissue your card we’ll be charging a fee of £45. This amount goes towards the cost of replacing your card”
They wish to charge me £45 if I was to lose my card.
Dear Curve, I cannot promise I won’t be a victim of fraud again.
Dear Curve, I cannot guarantee I won’t lose my card in the future even though this was my 1st time.
Dear Curve, how can you say this policy in your terms and conditions is fair in treating in customers fairly by telling them they have to pay £45 for a replacement Curve metal card?
I didn’t ask for a Literal “Metal“ Curve card, I just wanted the features and benefits of Curve Metal and pay for the service which I pay.
You are basically forcing me to abide to this and your terms when I have no no choice on the option for a plastic Metal Curve card. You make enough money from subscribers of your Curve metal Service so set aside some money for this and don’t Impose a £45 fee it’s WRONG.
Get your act together and fix your T&C otherwise I will need to consider if I wish to remain a loyal customer and investor of Curve.
This is an open discussion, guys anyone else affected and what’s your opinion?