Help


FAQs Famously Asked Questions aka FAQs - the place for you if you would like to help yourself. You can also ask your fellow community members in the Help category. For customer support, questions about your Curve account and card, please write our customer support team via support@imaginecurve.com.
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About the Help category

Find your answers within the FAQ’s or ask your fellow community members for help. If you’ve found something that doesn’t look right, please report bugs and we’ll take care of it! Please write to us at support@imaginecurv…

1 September 27, 2018
Stacking Cashback - Tesco Debit / Alternatives? 4 September 20, 2019
Sudden Issues Ordering via Tesco Grocery Online 1 September 20, 2019
Timeouts with Curve 2 September 20, 2019
Unable to add Prepaid cards 30 September 20, 2019
Apple.com - no cashback 10 September 20, 2019
Re-adding a card gives error message 4 September 19, 2019
Delay in payment passing through 7 September 19, 2019
Refund times? 3 September 19, 2019
Curve Email Receipt is sent 3 hours later 3 September 18, 2019
How do I reset the in app passcode? 7 September 16, 2019
ChargeBack Issues with Curve 24 September 15, 2019
Help with Creating Curve Reports 3 September 12, 2019
Curve black sent by default to new users? 3 September 11, 2019
Temporary issue with transaction authorisations Mon 9th Sept 2019 (was Any known systems issues today?) 14 September 11, 2019
Status Update: Some customers may be experiencing declines 7 September 11, 2019
Problems paying with Barclaycard 15 September 10, 2019
Curve Secure 13 September 9, 2019
Gambling transactions 11 September 9, 2019
Third card and still unable to change PIN at an ATM 30 September 9, 2019
Link Card insurance + Miles 5 September 9, 2019
Lost Card & Replacement 6 September 9, 2019
Unable to downgrade to Blue from Black? 3 September 6, 2019
Brexit consequences to Curve (non-UK user) 4 September 4, 2019
Contactless fail! 6 September 1, 2019
Curve £1000 investment 3 August 29, 2019
Sort code help 6 August 31, 2019
Curve doesn’t work at automatic fuel pump 76 August 29, 2019
Metal Card Issues 5 August 28, 2019
Childcare .gov account 11 August 28, 2019