Help


FAQs Famously Asked Questions aka FAQs - the place for you if you would like to help yourself. You can also ask your fellow community members in the Help category. For customer support, questions about your Curve account and card, please write our customer support team via support@imaginecurve.com.
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About the Help category

Find your answers within the FAQ’s or ask your fellow community members for help. If you’ve found something that doesn’t look right, please report bugs and we’ll take care of it! Please write to us at support@imaginecurv…

1 September 27, 2018
Pay @ pump issues 10 May 22, 2019
Raiffeisenbank card - Czech 11 May 22, 2019
ChargeBack Issues with Curve 16 May 22, 2019
Intermittently Declined Transactions 7 May 21, 2019
ATM limit question 4 May 18, 2019
Pre-Authorisation in the UK 6 May 18, 2019
Debited 3 times and support app not working 4 May 17, 2019
My Android App has stated to ask me for a Passcode 5 May 20, 2019
Using Curve with Virgin Atlantic Credit Card abroad 12 May 16, 2019
Please can a member of the Curve team contact me in regards to BIN and account range registration? 6 May 15, 2019
Curve payments rejected by AutoAid 7 May 9, 2019
Payoneer card support? 12 May 6, 2019
Problem with refunds? 3 May 7, 2019
When will Curve be available for Swiss cards? 5 May 4, 2019
Help category topics not visible on homepage 3 April 25, 2019
Cashback at Retailers on Curve 5 April 23, 2019
Childcare .gov account 8 April 23, 2019
Austrian Card Complete (Visa and Mastercard) blocks Curve 8 April 23, 2019
No where to enter Mobile verification code 8 April 23, 2019
Preserve country of transaction 6 April 21, 2019
Transaction processing issues 3 April 18, 2019
Curve Rewards being taken away despite not getting a refund 3 April 23, 2019
Metal Contactless Issues 5 April 23, 2019
Curve black cash back 3 May 8, 2019
What will happen to my account? 21 April 15, 2019
National Lottery site not compatible with Curve card? 9 April 23, 2019
Curve doesn’t work at automatic fuel pump 42 April 23, 2019
Curve Metal acceptance - Norway 12 April 9, 2019
Can't select amex as funding source, have money there 3 April 23, 2019