Help


FAQs Famously Asked Questions aka FAQs - the place for you if you would like to help yourself. You can also ask your fellow community members in the <a href="https://community.curve.app/c/help">Help</a> category. For customer support, questions about your Curve account and card, please write our customer support team via <a href="mailto:support@imaginecurve.com">support@imaginecurve.com</a>.
About the Help category [Help] (1)

Find your answers within the FAQ’s or ask your fellow community members for help. If you’ve found something that doesn’t look right, please report bugs and we’ll take care of it! Please write to us at support@imaginecurv…

Received refund not appearing in Curve account [Help] (9)
"Go back in time" drops currency [Help] (2)
Black Curve - rewards [Help] (5)
Cancelled orders still get charged [Help] (4)
Cards disappeared [Help] (12)
Payment declined, still got charged [Help] (9)
Pending transactions in different currency [Help] (3)
Morrisons Supermarket Petrol Pay at Pump not Working [Help] (5)
Delays in Transactions Appearing [Help] (13)
I have a old black card - what do I need to do to to keep it? [Help] (2)
Using Curve in Costco [Help] (4)
Why have you removed the option for non-EEA addresses when adding cards to Curve? [Help] (4)
New Curve Purchase Protection scheme [Help] (5)
One Cash withdrawal taken twice? [Help] (5)
Underlying Card ATM limits [Help] (5)
Curve doesn’t work at automatic fuel pump ( 2 ) [Help] (35)
Curve Blue acceptance - Germany [Help] (2)
Curve Metal acceptance - Norway [Help] (11)
When does the 90 day cashback timer start? [Help] (5)
Strong Customer Authentication (SCA) coming in Sept 2019 [Help] (11)
Card (holder) name on Curve card different than on underlying card, allowed? [Help] (14)
Curve and Barclaycard bPay [Help] (1)
Metal Card, how to go from monthly to annual? [Help] (3)
When are you able to change retailers [Help] (8)
Confused on rewards for new metal/black [Help] (6)
Self Assessment HMRC ( 2 ) [Help] (23)
Where is the Curve Card CVV number for online transactions? [Help] (4)
Contact not working within the app [Help] (5)
ATM EURO Card charged with Currency Conversion fee in Germany [Help] (17)